I have issues with lag and update downloads for my XBOX, took two weeks to get a new modem from ATT and they have no consideration for people’s time or lives.  In that two weeks tech and modem were scheduled through the degenerates at support.......this past Friday it finally came...  I am still hav

I recently was approved for Directv Services at my home, I took off work to meet there 8-12 install window. by 11:30am no one contacted or showed up. I called Directv and was told my order was cancelled due to the previous owners having an outstanding balance for which they could not tell me anythin

I am VERY disappointed in your overall service.  I was "convinced" by your cell phone sales person to try the bundled Direct T.V. + Phone + Internet.  I had nothing but trouble from the scheduled installation.  Aug 15 no one showed up.  August 27, the disaster started.  We turned down the Direct T.V

I have been having problems with one of my wireless lines 5 days a week since 6/27/17.  My wife placed the first 3 phone calls to technical support starting 6/27 and was told they could not not a problem or look into the problem due to her not knowing the security code however they did confirm 3 tow

Im so mad I am seriously telling them to shove their contract and all their equipment where the sun will never shine.  In all my 61 years, I have NEVER been treated so badly by so many people.  I have had AT&T wireless since April and have not received ONE SINGLE BILL.  I actually paid two bills sig

Once again, for the umpteenth time, I am trying to get a usable DSL connection, this represents the rural user's dilemma. AT&T is more than happy to accept your payment without delivering service. We must band together to bring equality to our rural communities. I have joined with takeactionTN.c

Hi there, Here I beg for anyone's help! I have really been outraged at this point. As I am an international student, I joined the "Family Plan" with my friends (they are all international students) since 10/11/2012. All of us (5 people) signed the two-year contract for iPhone 5 and each person was

After being without service for 21 days because no one could troubleshoot the actual problem, AT&T has come out twice to bury the line but instead of burying anything (last line they brought was defective) they decide to leave their trash in my back yard. 7 cut zip ties, 2 green service tags and

I have spent 7 hours and 13 minutes on the phone with 19 different AT&T Reps from customer care, web support, the chat, and premiere care.  All I want to do is upgrade my 5 dumb phones that I have owned since Jun of 2013 to Samsung Galaxy S5 phones with zero cost on a 2 year contract. 3 Phones I upg

I became a customer of Uverse TV and Internet in Nov 2017. Right off the bat, the technician didn't show on time or he was scheduled for the wrong time. He spent 4 hours on the install. I couldn't wait that long so I left explaining him not to lock the doors since they were deadbolt anyways. Managed

9 years ago, AT&T had the best service in this area. In the past 2 years, the service has continually went down hill. We have 2 bars at best for a few minutes, make a call and bam! One bar or "no service". What's even worse is on WiFi, it does it too. Apple engineers has, and is continuing to invest

Yesterday none of our mobile phones would work in our house.  We have lived here for 13 years and never had this issue.  We have had poor connection, dropped calls, and even got a FREE microcell 4 years ago because we are in a bad section.  We live in HOUSTON, TX -- not in an obscure place.  Anyway,

Once again, I am frustrated with the service of AT&T.  Who can I speak with that really matters? Who will actually listen, understand, and make things happen? My U-Verse Internet is DOWN AGAIN !!!

Yesterday I was excited to place an order for wireless service and went to online chat for help.The guy "Junior C" had me place 4 seperate orders for 4 lines so he could get a good commision check AND made sure to keep me online long enough for those orders to get to the shipping process. At the end

*** PLEASE DO NOT LET UP ESCALATE ***Escalation has been submittedThis email confirms that we have received an escalation for the issue (reference number 0524170729626) that you reported on 05/24/2017. We sincerely regret any inconvenience this may have caused you.Please be assured that we are worki

6 Days ago a technician came to repair issues I was having with my Uverse. The technician came bay spent two hours plugging, unplugging, moving and resetting receivers and finally came to the conclusion a receiver was faulty. He committed to coming the next day with a replacement receiver. This is d

I am about 2 1/2 months into my contract with ATT. They have not given me the $100 visa gift card that was promised, and they removed the bundle price from my bill and conveniently can not put it back on. But oh yeah, I can switch to DirectTV and save money. Is there a way to get out of my contract

I have been a customer for a long time and the signal has been terrible for the past year.I have reported with mark the spot for a year with no resolution, reset network settings etc..   Still usually on one bar on all the numbers on my account. 43125 - bad (when I say bad I mean 1 bar if that)  - H

I am beyond livid due to the service i received today!!!  I pre-ordered a midnight green Iphone Pro Max 256gb on friday.  I payed my down payment with my debit card and was looking forward to having service with ATT.  I was porting my number over from verizon.  I received a call today saying my pin

I was wrongly informed by a AT&T store agent when I took a new connection. I tried to contact the customer service and the store but they are not resolving the issue and on top of that store manager was so rude. When we ask her manager details she refused to provide the details and she was like do w