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AT&T Fiber Account

AT&T Fiber Account

Tips on managing your Internet with AT&T Fiber account.

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Weird Wifi Issue

Hi, I have the Fiber Gigabyte connection and haven't had any problems until a few months ago.  Suddenly my connection via Wifi was almost impossible to use. It would drop me constantly.  I know my main network has 5Ghz and 2.4Ghz.  I went into my router and created a "Guest" network

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Need an Account Manager to reach out to me

I have been unable to get in contact with our Account manager for dedicated fiber for over 60 days now - please help.

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AT&T fiber cut outage over 1 week now

I live in Yulee fl and there were trees being planted along our road and evidently has caused a fiber cut that feeds about 18 of us. It's been out 1 week as of yesterday with no ETA. Am so disappointed. Will be moving forward to get T-Mobile on Monday 6-24

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outage in my area

I got a text from AT&T on 6/23/24 saying that my internet was out and should be back on by 5pm. At 6PM I checked the att app and it informed me that my internet should be back on by 8PM. This morning it says "within 24 hours". Is there anyone who can give me an accurate estimate or at least a be

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Procedure For Claiming Fiber Discount With Wireless

Hello. I'm a new AT&T customer. I just started with AT&T Fiber Internet this past week.  The day after our Fiber installation, I moved both of our phone lines to AT&T Wireless, via the rep who had visited our home the previous day. It's my understanding I should qualify for a $20

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Att IP web Security options not working

I tried to us the Security Options but it just sent me to a page not found.

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retired employee discount on fiber

I just got off the phone with a great sales tech for employee concessions. The tech was not just a concessions tech but had a lot of answers. I did not understand one aspect and am putting this out here. The cost for all forms of fiber internet 1gig and above including 2 gig and 5 gig is the same.

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Accepted Solution

SONET

Can I get a SONET connection at a residential address? I am in St. Louis and Fiber just became available for my neighborhood. We want this to be a true, dedicated, synchronous fiber optic connection to the backbone of the internet. Is this possible in residential?

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Amazon Smart Home Bundle Q42022 for Fiber Internet Svc NOT WORKING

I redeemed the reward, logged into Amazon, Added to cart, NO DISCOUNT.  This does not work.  Also, I was promised VISA Reward cards not a Security System.  Have not seen anything about them, either.   What to do to fix??  I should have rewards for wireless and Fiber In

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unable to access my website. Through ATT home internet.

I have tried unblocking in Att Smart Home but it still does not work.

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Procedure For Claiming Fiber Discount With Wireless

Hello. I'm a new AT&T customer. I just started with AT&T Fiber Internet this past week.  The day after our Fiber installation, I moved both of our phone lines to AT&T Wireless, via the rep who had visited our home the previous day. It's my understanding I should qualify for a $20

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32

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