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AT&T Fiber Account

AT&T Fiber Account

Tips on managing your Internet with AT&T Fiber account.

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Duplicate payment

how I can cancel a duplicate transaction. Or credited to my account I made a debit card payment on July 28 2022, but the website showed error message. I then made another payment same debit card and it succeeded. However, a few minutes letter att sent me a notification saying the payment  w

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ATT Reward Card

My $150 AT&T Visa Reward Card has not been sent to me despite me claiming it on 4/20/2024 and the Reward Center saying it had been mailed on 4/25/24. It has been 18 days since is has been mailed. What do I have to do to receive my card?

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Parental controls for devices connected directly via Ethernet cable

My son’s PC is connect led to our network via Ethernet cable. Smarthome Manager only seems to control wifi connected devices but I want to set limits on the times of day he can use his WIRED connection without having to go unplug him. Help!

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Cannot see device on Smart Home Manager

I've seen a few threads but didn't get an answer... i'm trying to find my son's desktop computer on the Smart Home Manager so I can create a profile and shut the internet off at night so he won't play games till late.   I can see every manner of device connected to my router, but none of

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Is it possible to temporarily disable 5 GHz WiFi Band

I have a device I am having difficulty connecting to WiFi. Manufacturer info says device only works on 2.4 GHz band. Can I disable 5 GHz band temporarily so I can connect this device and re-enable afterward.

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I need to update my payment information

I need to change my banking information

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Why did my rate went up if it was locked forever?

Don't believe what the representatives tell you! I was ensured by the representative on the phone a year ago that my rate is locked at the rate of 69.99, and will never change. I occasionally open my account and what do I see? The rate is increased without any notifications to 74.99 in July 2023. I

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Billing

As in the past ATT is unable to bill correctly.  You completely messed me up for the day Jennifer came to my house.   My credit that was locked was then compromised the next day.  Then all (Edited per community guidelines) broke out on ATT because the in house opoerations cannot

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Rewards being promised prior to purchase and later denied with reason system wont allow it.

I double checked about promotions prior to placing order and I was told I will get all promotions applied and my cart actually showed everything, however I was told I will have to wait for 1 month of service. Post to which, when I called them to apply my promotions as it did not apply automatically

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I have one web site that my wireless router gateway will not let me access. Using cell data works fine but not Wi-Fi.

I have one web site that my wireless router gateway will not let me access. Using cell data works fine but not Wi-Fi. Same for iPhone, iPad and Macbook. It is Wi-Fi specific. Is the someway to log onto the router to check for prohibited web sites?

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Procedure For Claiming Fiber Discount With Wireless

Hello. I'm a new AT&T customer. I just started with AT&T Fiber Internet this past week.  The day after our Fiber installation, I moved both of our phone lines to AT&T Wireless, via the rep who had visited our home the previous day. It's my understanding I should qualify for a $20

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