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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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Invoice Paid Twice and not refunded

We paid our internet invoice regularly in November 2023. After cancelling the service in March, this one came as pending and ATT invoiced again in April. Since I did not cancelled autopay on time, it was collected from credit card. Credit card company confirmed November payment was successfully.

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I never received my $300 reward card for switching to AT&T Fiber

In May I had a salesman come to my door offering me a $300 gift card deal for switching to the newly installed AT&T Fiber lines in my neighborhood. Just for some background to add context to my frustration... This installation had been a very big hassle for us as they ran out of cable for months

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ATT Internet service has been out since MAy 9th, when will ATT fix the problem?

Tornado came through neighborhood Thursday, internet has been knocked out. NO ATT service trucks/vans to be seen. WOW, Google Fiber, Xfinity they are all here working. No ATT anywhere.

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Delete AT&T Account - Not a Customer

Hello, I have not been an AT&T customer for a few years now. I called in to have the account deleted as I don't want to monitor it. I only recently found out the account was still active even through there are no active services. Customer Service refused to delete the account multiple times.

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ATT Fiber Prolonged Outage

ATT Fiber for my neighborhood has been offline for 24 hours now. I am a remote worker and depend on a reliable Internet connection.  Does ATT provide any type of account credit for situations like this?

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AT&T U-Verse Internet

I recently received a letter stating my U-Verse internet would be discontinued on May 17. Is this accurate? Thank you.

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AT&T was hacked, and it has been reported to me that my SSN, address, and Name has been found on the Dark Web.

AT&T was hacked, and it has been reported to me by my Identity theft provider that my SSN, address, and Name has been found on the Dark Web. The report also stated that It was AT&T that provided the Data. I have not done business with AT&T in over 10 years.  Why would my info still

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I'm a new user

How do I sign up

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How do I block and email address that changes constantly using almost the entire alphabet in it's sending email address?

I get spam in my inbox and it all usually comes from an email address that changes constantly, using the entire alphabet in the sending address.

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Internet Cancellation

I have been attempting for the past 5 days to cancel my internet service. I have called according to ATT Procedure and placed on hold for hours while no one picks. This has become very frustrating. Any help would be appreciated. 

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uncombine decombine users

Need to uncombine 2 user names & nobody can seem to help me on the phone or in the store. My business and personal accounts are all grouped together & needs to be split out. Need them to be separate log ins, but the ATT people who I have spoken to cant even see the one user name.

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No Confirmation Email after Signing up for AT&T Internet.

Hello, I made a purchase/signed up for 12 month AT&T Internet 300 service with an order number of: "25-719438147496256". But I did not receive an confirmation email afterwards and I am currently unable to create an account or User ID for the internet service. When I try to find my account throug

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