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AT&T Internet Installation

AT&T Internet Installation

Tips for installing & connecting your equipment.

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Horrible customer service

The worst customer service. Can't get anyone to help resolve my internet issues. Been on the phone for hours just to be fed crap about a possible timeliness to get line ran with a hugh hole in my yard there are not interested in fixing. Don't put yourself through the aggravation go with someone who

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Internet "Appointment Delayed," no ETA

I've already had two technicians come out and say that "more work needs to be done". Tech support is not helpful and tell us we just need to just wait. We are two people who work from home, we cannot just wait. Going on 4 days with no Internet and we're ready to cancel this new service. How can I ge

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New Gateway set up fine but Smart Home App is showing I need to still set up Gateway & No WiFi Network

The new Gateway set up went fine & the Smart Home App updated with the new info. Unfortunately, seconds later the Smart Home App switched showing I need to still set up Gateway & No WiFi Network. On the AT&T website it shows it can't connect to my equipment/internet. I am using an Orbi R

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New construction home internet for 5 lots.

Who should I contact about wiring 5 new construction lots for AT&T High Speed internet?Location: (Edited per community guidelines)

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Migrating to ATT FIBER from ATT DSL causing email suspension and trying to unsuspend it.

I recently migrated from ATT DSL to ATT FIBER. ATT claims they attempted to contact me that my DSL would be terminated, but I have no record of it. Before the fiber installation my original email was "suspended".  I contacted them and was told about their attempt to contact me and that the ema

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gateway replacement

Before I put the new router (gateway) in I want to know how much trouble I will have with my internet. Can I just change the router id and pw to my current settings be done with it

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Creepy man Take 3

Third time I've had to fill this form out because when I pick a tag it wipes out my message but any who yesterday when I was out In my driveway which is about 400 feet long because I live in the country because I don't like people, This man who said he worked for AT&T came up my driveway and as

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Why Fiber in the new communities but not the ones that have been here?

This is a RANT BUT IT IS MY HOME! That doesn't seem right. Internet Service is not just a luxury. It is a powerful resource that can break our community down into a ghetto because we can't comply to Educational, work at Home, Social, etc. the things that can make people want to move elsewhere. The I

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Curious on service

I'm moving to Yukon Oklahoma and the house that we are moving into has a att fiber box at the end of the driveway and there are several poles identifying that there is an att fiber line buried but my house says online and when I called said that there is no service at my house is this normal or are

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Wall plugin

I'm wondering if it's possible to get someone to come to my home and install ethernet plugin jacks in other rooms? The modem/ router is plugged into one room and I'd like other rooms to have it as well though I'm not sure if this is something simply done or how much something like this would cost.

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DIY BGW210 Struggles

I'm having issues with my BGW210 install and I'm wondering if it's my phone jack. My tech never came into the house as I believe the previous owners of the house had ATT, maybe he assumed we already had an ATT branded port. We don't. I've hooked up to the only phone jack in the house and my broadba

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