![FAQ](https://sprcdn-assets.sprinklr.com/485/d59580ca-7cc5-44bf-b695-31118cbe7f78-469984330.png)
Your TV account
Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
Learn how to activate, set up & log into Max
Accepted Solution
Official Solution
I have the AT&T Unlimited Choice plan with Max included. There is not an option to Activate Max on my AT&T account. When I try to log in through my provider on Max app or website I receive the message "Can't Verify Subscription." How can I go about logging into Max which is included in my
Questions
10
1
0
Recently, I have not been able to log into hbo max . I talked with customer support at Max and they said you guys at att terminated my hbo subscription . This is ridiculous . I have an elite unlimited account, and have not made a single change to my plan. Please reactivate my hbo max .
Questions
26
1
0
On October 4th I posted here https://forums.att.com/conversations/max-login-installation/hbo-max-not-working/651cf576727f6c69fa4278df I was asked to continue in DMs and we went in circles pretty much until I was passed off to HBO Max support on October 24th. HBO Max support has now passed me back
Questions
2.5K
17
Accepted Solution
This seems to be a common problem: https://forums.att.com/conversations/account-features/cant-get-into-max/6476c101c3b1ef2541c738b6 https://forums.att.com/conversations/max-login-installation/why-cant-i-log-into-hbo-max-with-my-att-sign-in-info-when-its-included-with-my-wireless-plan/62e32e6d7
Questions
2.9K
31
I currently cannot login to the max app using my AT&T prepaid plan I have the $65 plan that includes Max.. when I go to the max and select connect through provider I choose AT&T and when I enter my info to login it says incorrect password or login
Questions
49
3
0
On one line on my account, it appears that State Sales tax and County Sales taxes are being charged twice. Specifically, there is a +/-telecom with each tax. What is the difference +/- telecom? On the other line on my account, County Sales tax-telecom and State Sales tax-telecom are only charged onc
Questions
58
3
0
Accepted Solution
Official Solution
I have HBO max access through my internet. I am trying to log in for the first time and it says “You do not have access through this provider”. What needs to be done to rectify this?
Questions
281
2
0
When it asks to verify my suscruprion, it says it cannot. I used to have no issues . Please help
Questions
46
1
0
After moving I tried to sign into max and now it’s asking to subscribe. I called a rep and said it’s never been on my plan but I found a email from 2022 confirming I had it and again it worked until I moved recently! Any help before I call back and escalate to management.
Questions
67
5
0
Trouble logging in to Max. Trying to connect through provider (AT&T) but ending up on a “something’s gone wrong” page.
Questions
73
4
0
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to pay your bill, replace a remote control or use the Account Manager, we can help!
Are you getting an error message or error code on your U-verse TV? Don’t worry, we can help troubleshoot it.
If you're shopping for some a birthday, anniversary, graduation or any special occasion, AT&T has the great savings on the latest smartphones, tablets, smartwatches and more.
You can get the new iPad Pro and iPad Air now, with an exciting offer for those adding a new line, with the choice of Unlimited Your Way.
Available Now:
• The iPad Pro 13":
Standard Glass | Nano-Texture Glass
• The iPad Pro 11":
Standard Glass | Nano-Texture Glass
• The iPad Air:
iPad Air 13" | iPad Air 11".
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.