Internet with AT&T Fiber

I have blocked devices on my home wifi but still see activity from those devices. I have changed names and passwords to no avail. Any suggestions? My belief is neighbors more tech savvy than me...reinforces to me, wired is always better than wifi for security regardless of what a tech sales rep tel

I'm new to AT&T and am about to move into a new apartment that only supports AT&T Internet. I need to establish service and set up an account, but I've encountered a problem: there is still an existing account linked with my new address (I guess could be the previous tenant's account, even t

Hi all, I have AT&T Fiber and I just got an email saying I have a $5.03 balance due Nov. 5. The account number (last 4) in the email match my AT&T Fiber account number. The email is legit but I have a $0 balance. I use AutoPay (last paid Oct. 23) and everything looks good no matter wha

Is anyone getting an email that says Heads up! Your AT&T account still has a balance due.  I get an email once a month saying I owe a balance.  I go online and call customer service and both reflect there is not a balance due.  The issue is that the customer service reps...I have

I was trying to figure out why I was getting packet burst issues with my PC when I'm gaming. It's been going on for a few months now and makes gaming unenjoyable. While browsing solutions I came across a thread on here, where an AT&T tech recommended checking your logs and seeing if there was an

Ever since I had my fiber line replaced earlier this week, my internet has been very unstable and would disconnect every 10-20 minutes. Everything would be fine and suddenly my modem would be flashing red slowly and reconnecting after a few minutes. Earlier this week the fiber box outside on the wal

Without going into great detail (I do have names and dates of every phone call), I began my fiber service in January 2024. When I signed up for fiber, I was told I would receive a 250.00 rewards card. I have been on the phone with the Rewards Center, First Net, ATT Customer Service, ATT Customer Re

ONT port looks like a Ethernet port?   The Fiber coming into my house  looks like a very thin cable with a long metal end to it.  AT&T sent me a replacement gateway which seem to be an older version.  It does not look like the wires can fit in that port without maybe

I live in a new home community that is exclusively and unfortunately only serviced by ATT fiber. My neighbors have internet and I apparently cannot.  7 attempts at install, numerous missed appointments, and two separate in person crews each accusing the other crew about lying about the install

Right around May 12, 2024, my upload speeds dropped by about 50%, and have been stuck there ever since on my 1 Gig fiber connection. My router, an Eero Pro, does a nightly speed test and it was consistently getting speeds in the high 900's up and down. The SmartHome app has also consistently shown s