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Troubleshoot & Report for Landline Home Phone

Submit a repair ticket Note: If you need to speak to someone about an urgent matter, contact our chat support 24/7 - scroll down to find the chat option.Submit a repair ticket Go to www.att.com/repair. Select the Telephone icon in the middle of the page. Enter your home phone number and the

Questions

62.7K

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Has anyone else been running into the error 'Invalid postal code. Please verify and try again.' when trying to pay their bill?

I've been trying to pay my Prepaid phone bill for the last couple of days but every time I do, I keep getting hit with the error ' Invalid postal code. Please verify and try again.' I've tried using both debit card, credit card, and PayPal Pay in 4 and nothing seems to work. I've re-entered

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18

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unlock phone

Hello, I bought a phone that is locked to AT&T, and I cannot unlock it because it is tied to the previous owner's account. I do not know the previous owner. Can you help me unlock the device? Thank you for your help, Ruvym

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17

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Cancel my att phone number

I am currently in China and I don't need att phone number and service anymore, I want to cancel it ASAP

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21

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Need to have our building's DEMARC moved.

I work for a school district, one of our schools is being remodeled. The network room is being moved, and I need to have the DEMARC/MPOE relocated or repulled.  Who can I contact regarding this?  

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23

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Accepted Solution

Official Solution

Property Damage Caused by AT&T utility pole/wires installed too low

There was an accident on 8/31/23 at my property when a box truck hit low hanging wires on an AT&T utility pole and the pole was ejected from the ground and hit 3 automobiles. I am the owner of the property where the utility pole was located and my chain link fence, gate and trees were demolished

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25

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Bundle deals for home phone service?

We currently have fiber service and were wondering if there is any bundle deals for getting home phone service?

Questions

27

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Accepted Solution

Official Solution

Brought an ATT phone sim lock.

Hello. I brought an iphone renewed from Amazon but it is sim lock by ATT How do i contact ATT to send me the code to unlock the phone. Thanks

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26

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Icsolutions calls

I have att and have been having issues receiving ic solutions inmate calls. It'll come thru sometimes and sometimes it doesn't. I have called ic solutions and nothing is wrong with my account so I'm starting to really think it's my phone service. Is there anything I can do to find this out?

Questions

33

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Inmate calls

I have an account set up through icsolutions for collect calls from an inmate. I have put $50 on this account so I’m able to speak with them but I am not receiving calls. Another person that speaks to him says his calls won’t go through when he try’s to call me. Can I not get collect calls through a

Questions

128

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AT&T BL102-3 DECT 6.0 3-Handset Cordless

Can i buy an 8 wireless handset system??

Questions

24

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Retired employee home phe concession

I have been retired since 2005 and have been receiving a $25.00 AT&T Legacy long distance concession long before that. As of January 2024, HealthSmart (where I mailed a copy of my bill for reimbursement) is no longer and this has been taken over by Alight. Alight has denied reimbursement. I have

Questions

41

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Cannot Add to Contact List or Edit Contacts -- error code 305

Unable to add contacts to the contact list. Unable to edit contacts. This issue has been reported multiple times over the last 6 months on this forum.    Here are three threads in this forum with the exact same issue:  65e1e9c7f3b52a1f151b4312 -- 65bd4f05abeda37c5afe3d4f -- 658dd8b5

Questions

29

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Editing or adding contacts in my ATT online account isn't working

I'm getting the error 305 message when trying to add or edit a contact in my account. I'm trying to do this online, not from a phone. Doesn't make any difference what browser I'm using - Safari, Chrome, Firefox, DuckDuckGo. There have been a few times in the past when I was adding or editing my co

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100

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Accepted Solution

Landline Phone Number

Why can't I use the same number I have for my landline when I switch from Spectrum to AT&T?

Questions

92

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connecting my DL72319 phone too my cell phone

so i just bought a new DL72319 phone. Im trying to get it to connect with my cell phone! The instructions provide no way of doing this! They tell you to scan a barcode to an app that no longer exists. there is nothing on the phone that will allow me to do this! So how do I even connect my cellphone?

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26

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My phone is Locked without any reason and i got scammed

I got scammed by a person. He sold me a carier lock iphone. Its locked by att and i cant use any sim. I need to talk with Att representative but unfortunately I couldn?t find them. Please help me to unlock my device.

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33

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Splice Box Damaged and Exposed Wires

There is an ATT splice box on the corner of our commercial property that has been knocked over, opened, with exposed wiring. We are not ATT customers, but would appreciate having this unsightly and likely dangerous box repaired/replaced. Nearest address to this box is 2501 Van Buren Street, Bellwood

Questions

16

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Credit Card

I'm trying to sign up for automatic billing. AT&T won't accept my Bank of America Visa credit card. I repeatedly get the message "We hit a snag and couldn’t add your payment info. Please check your info and try again later."  

Questions

22

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Cannot call out with U-Verse voice

I can receive calls but when I dial out it gives me a dial tone…. You dial the number then it just short beeps like a cell phone that has no service. Any number that you try.

Questions

29

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