Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
AT&T Internet Equipment

AT&T Internet Equipment

Learn more about how to use your Internet equipment.

18.5K

Ask a question

Pinned posts

(0)
No conversations found!
(17977)
Unstable Ping randomly on Ethernet

I have a BGW210-700 and I randomly have unstable ping ranging anywhere from 20-160. Rarely, when the internet is good, I will get 20 ping to 8.8.8.8 .Reply from 8.8.8.8: bytes=32 time=143ms TTL=58Reply from 8.8.8.8: bytes=32 time=118ms TTL=58Reply from 8.8.8.8: bytes=32 time=105ms TTL=58Reply from 8

Questions

9

1

0

Security Options is not available

We I try to access Security Options under Firewall. I got page not found message. I need to disable home network security

Questions

6

0

0

unresolved billing problems

According to the office of the president of ATT, the billing specialist would remedy the billing error if I could provide confirmation of the equipment return receipt by June 5, 2024, which I accomplished. I checked yesterday, and unfortunately, my internet account still has not cleared. Please as

Questions

25

10

0

WiFi outage

My internet went out at 1:44 pm yesterday, AT&T said there was an outage in the area and it would be back up at 12 midnight, I checked the map it wasn’t a large area of outage so I figured it would come back sooner, I was sadly mistaken, 12 am comes and go and they change it to 3 am, that comes

Questions

69

1

0

Specific Console Game Not Connecting to wifi

We recently replaced our old router with a new one. After replacing the router, I noticed NBA 2K24 on my Xbox Series X will not connect to the internet. I can play every other game perfectly fine on my console. I even connected to my phone's hotspot and was able to connect to ensure it was just a wi

Questions

18

1

0

Easement Determination

Who can i talk to that will help me determine if an easment that used to be owned by southern bell telephone company is now AT&T?

Questions

15

5

0

Assigning a Static IP address to a device or server

Hello, My ATT router was replaced with a different router, BGW210. On the old router I was able to assign the purchase Static IP addresses I bought from ATT, now that it was replaced, Now, I cannot find the section where to assign the purchase static IP addresses I bought from ATT. I need help, I ne

Questions

23

8

0

Accepted Solution

Official Solution

Customer support

Have been on the phone for almost two hours trying to talk to a supervisor. This is ridiculous. Not even on hold. Phone just put down and can hear all conversations. This is ridiculous and unprofessional.

Questions

31

4

0

I returned my equipment but AT&T still says they don't have it.

I have the UPS tracking number and it says the equipment was delivered to AT&T on June 13th. On June 17th I receive a notice from AT&T saying "we still haven't received your equipment". How do I contact AT&T to clear this up. Something tells me this email was generated automatically by t

Questions

43

7

0

ATT manhole cover in my front yard.

Hi, An ATT cable manhole is in the corner of my front yard, and the plastic manhole cover is very unstable and is not secured down. My property is a corner lot, so there are quite a few people passing by, but when people step on the manhole cover, there seems to be a risk of falling and getting i

Questions

362

3

0

Be the first to reply

(3)
Security Options is not available

We I try to access Security Options under Firewall. I got page not found message. I need to disable home network security

Questions

6

0

0

Business Center cannot be set up properly

I have POTS replacement units (not internet or wireless). I have three account number, 2 are standalone and 1 has 3 sub accts. I am trying to get Business Ctr set up so I can easily check invoices, etc. I have 5 profiles! I was told to link the 5 accounts. Not working. It is asking for Business Dire

Questions

19

0

0

Problems connecting to Citrix Workspace

We have several users working in the field that are using Franklin A50 device and can not connect to Citrix workspace apps. I saw this in a older post but need to know how to fix specifically for this device.

Questions

37

0

0

Trending Accepted Solutions

(1)

Accepted Solution

Official Solution

Customer support

Have been on the phone for almost two hours trying to talk to a supervisor. This is ridiculous. Not even on hold. Phone just put down and can hear all conversations. This is ridiculous and unprofessional.

Questions

31

4

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.