Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
AT&T Internet Equipment

AT&T Internet Equipment

Learn more about how to use your Internet equipment.

18.5K

Ask a question

Pinned posts

(0)
No conversations found!
(17977)
Router problem

Hello, i am having a router problem wherein the router can turn on and was able to connect to the internet fine since this morning and everday prior. However, i was trying to setup a wifi extender and now i cant even get the regular internet to connect to. Looking at the router, only the power butto

Questions

33

1

0

Accepted Solution

Sudden loss of service

We have Fixed Wireless Internet service in a rural area. It was working fine until two days ago around 3pm. I have reset both the gateway, and the antenna multiple times; reset button, power button, physically disconnected the power cable and re-connected, to no effect. I went to the browser interfa

Questions

113

3

0

internet adsl or landline

This is the fourth time Att disconnects my modem/Gateway in a period of 1 year I have had adsl and they have converted into Uverse which to me is inexact as I have my internet connection via landline. Every time att works on their boxes in the area I get disconnected and have no internet I am paying

Questions

38

2

0

Vault Repairs

A vault and the retaining wall around it are in need of repair, who do I contact?

Questions

46

3

0

Accepted Solution

How to have multiple SSID with ATT fiber model+router

I want to have three separate SSIDs for my home - 1. Work network 2. OTT network  3. kids network Is It possible to use the modem+router unit provided by ATT to have three separate SSIDs? 

Questions

109

11

0

Closed

block sites in BGW210-700

At my router, I want to block access to specific sites. I found an older posting asking the same thing​https://forums.att.com/conversations/att-fiber-equipment/arris-bgw210700-how-to-block-facebookinstagram-for-specific-times/5df02765bad5f2f606ae666c​which mentioned installing an app that costs $8 a

Questions

7.2K

19

Address to return equipment

I called U-Verse to cancel their service + home phone which I never used + internet service as of Jan 1st. I have repeated that 3x, written them twice, sent emails and text, each time they promise they will send the letter with the magical number and the UPS boxes so I can return the equipment but n

Questions

7.2K

13

0

Accepted Solution

No help from fixed wireless internet

I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using.

Questions

280

12

Accepted Solution

Official Solution

Network Interface Device (NID)damaged ?

No longer have ATT internet service but just noticed the NID box on the exterior of house had black substance ( appearing like black like spray paint or smoke ? wish I could attach photos) around box and on areas of house siding. I opened the box and every bit of it and any wires are black, nothing

Questions

90

7

0

Port Forwarding issue on BGW210

I have followed all steps and referenced the following links for the port forwarding setup. But, it is still not working.https://www.att.com/support/article/u-verse-high-speed-internet/KM1215101 https://forums.att.com/conversations/att-fiber-equipment/port-forwarding-issue-on-bgw210/62ff1538c971e303

Questions

24

1

0

Be the first to reply

(2)
Business Center cannot be set up properly

I have POTS replacement units (not internet or wireless). I have three account number, 2 are standalone and 1 has 3 sub accts. I am trying to get Business Ctr set up so I can easily check invoices, etc. I have 5 profiles! I was told to link the 5 accounts. Not working. It is asking for Business Dire

Questions

19

0

0

Problems connecting to Citrix Workspace

We have several users working in the field that are using Franklin A50 device and can not connect to Citrix workspace apps. I saw this in a older post but need to know how to fix specifically for this device.

Questions

38

0

0

Trending Accepted Solutions

(1)

Accepted Solution

Official Solution

Customer support

Have been on the phone for almost two hours trying to talk to a supervisor. This is ridiculous. Not even on hold. Phone just put down and can hear all conversations. This is ridiculous and unprofessional.

Questions

31

4

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.