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AT&T Internet Equipment

AT&T Internet Equipment

Learn more about how to use your Internet equipment.

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Buried AT&T cable

We are putting our fence up on our property, utilities came to flag every cable they own. We had to call them back because when we started digging we found a cable that was not flagged so they came back again to tell us that on one side it was dead cable that we could continue our work, on the other

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How to report outage?

Entire system has been out for 6 hours

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How do I update my routers security settings

Wondering if my router is just too old? I have an At&T Netgear ADSL2+Router but keep getting warnings that it is configured for WEP and not secure. I checked and supposedly my firmware has no updates but don't know how to reconfigure to WPA2/WPA3. Is there a way to update my security settings?

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Internet connection keeps dropping, I want to buy my own router

My connection, DSL keeps dropping. I see others have had this problem( before my connection dropped) A tech came out and said the outside wiring was fine. He almost replaced my BGW 210-700 router which has already been replaced about yearly. He tried using different ethernet posts for the Directv an

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EERO mesh system connected to fiber gateway

I plugged an eero mesh system into one of the ethernet ports and it seems to work - i.e. signals are strong on all three floors. Turned off the WiFi from the gateway. A friend suggested turning on the IP Passthrough.  Should I do this?  Any other settings I should change - e.g. firewall?&

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Broken Junction Box (FIBER) - When will this be taken seriously

This has been broken for almost a year, and I have now reported it multiple times. Someone came out once, painted some orange marks, and then left.  That was 6 months ago.  This is a safety issue.  Its in a public swale that cars tend to park and drive on.

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Moving my internet box from one room to another in my house .

My internet box is under my bed and I’d like to move it to the living room. When the technician placed it 4 years ago this was the best place as there was a phone connection there . Can I move it and do I need a  phone jack? Can this phone connections be moved to another room? Thanks .  

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Graffiti on AT&T Poles

Hi AT&T, there is gang tagging on all the poles on our block. The City of Oakland (California) claims this is AT&T's responsibility to paint over. The pole are adjacent to 1905 Martin Luther King Jr Way, Oakland, CA 94612 on 19th St and MLK.

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Return ATNT equipment

I have returned the device to ATNT via UPS on March 27th. But I received an email saying that my device has not been returned to ATNT for a month.

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Connecting your Printer to WiFi

Connecting your Printer to WiFi   Connecting via WPS Locate your printer manual. You will want to learn how to access the printer WiFi settings. Some printers are able to connect via WPS. If your printer has the capability to connect this way: Log into your gateway at http://192.168.1.2

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Business Center cannot be set up properly

I have POTS replacement units (not internet or wireless). I have three account number, 2 are standalone and 1 has 3 sub accts. I am trying to get Business Ctr set up so I can easily check invoices, etc. I have 5 profiles! I was told to link the 5 accounts. Not working. It is asking for Business Dire

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Problems connecting to Citrix Workspace

We have several users working in the field that are using Franklin A50 device and can not connect to Citrix workspace apps. I saw this in a older post but need to know how to fix specifically for this device.

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Customer support

Have been on the phone for almost two hours trying to talk to a supervisor. This is ridiculous. Not even on hold. Phone just put down and can hear all conversations. This is ridiculous and unprofessional.

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Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
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AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
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