Wireless Account & Billing

This is a roller coaster of a ride. My mother was on my phone plan. We had a family spat, and we are no longer on speaking terms. She wanted off my plan, so she went to a store who told her that I have to let her be an admin on my plan in order to do this. I try adding her via the website, but the

Hello so my phone has been off for about a month in a half and I just paid my past due balance. However on the art website it says my service is canceled. i never received an email saying that they have my number away, so what should i do

How long does it take for services to restore after payment is made ?

I received an email about being verified for the Signature Program. I already have an account through AT&T, so I ticked the box asking about an existing line or whatever. Whenever I submit the verification form, it takes me to the page kind of advertising the Signature Program. There's a button

I made an order which was verified and after my second order the rest of my orders keeps on cancelling...I'm frustrated and angry with what's happening...at&t better fix my account or you lose a new customer, I'm a 72 years old woman and this is really killing me 

How do you stop the Next Up(SM) feature?

I have been dealing with FirstNet and a return since the end of June, beginning of July. FIRSTNET is HORRIBLE!!!  I have submitted case upon case only for FirstNet to cancel them for incorrect routing or incorrect case details.  I have spoken with FirstNet customer service and supervisors

Hi, I'm working on an assignment in Vietnam. I've been able to log in to ATT with no problem for the past couple of years. About a week ago my ATT phone battery expanded (blew up?) and knocked the back cover off the phone (Samsung). The phone would still turn on, but I could not sendor receive any

I've had my phone number since 1996 and would like to port it to Google Voice and get a new local number for my physical phone. Google voice says when you port the number your mobile carrier will cancel service, no timeline mentioned. I'd like to change my number without interruption or loss of my o

I attempted to access my account online. After entering my log in credentials, I was asked to select one of the phone lines to text a confirmation number to enter to complete access. After multiple attempts and utilizing your "chat support"  I am still unable to log in to my account as the&nbs