Wireless Account & Billing

I am writing to share my experience and seek assistance with an issue I encountered with AT&T. In March 2024, I called AT&T after seeing a promotion for the iPhone 15 Pro Max at $5.56/month. The customer service representative assured me I qualified for this deal if I traded in my iPhone 12

Hello, I have not been getting support on missing device. It was returned through att shipping label and the status says delivered. But the device charges are not removed and is now with collection agency. This is too bad and not getting support through call with customer support. What is the way o

A person, whom I have no idea is, opened a Verizon account using my stolen phone IMEI #. Verizon placed a block on my AT&T phone which caused AT&T, to suspend my service. My phone has been active with AT&T for years. Whoever stole my IMEI # seems to have skipped out on his Verizon accou

With Sim Swapping on the rise, what is AT&T doing to protect its customers? Is there a way to put a "port lock" on our account with AT&T?  I do have a PIN set up, but am wondering if that is enough to protect myself from having my SIM stolen?

Two months ago, I traded in two iPhone 12 Pro Max units for new iPhone 15 Pro Max models. I returned both iPhone 12 Pro Max units in one box with the return label attached. However, I was informed that only one of the two phones had been processed for return. The other one has not been processed yet

**AT&T's Efficiency is Unacceptable** I placed an order on Thu, Mar 14, 2024, at 1:57 p.m. ET. After receiving the phone, I realized it wasn't what I needed and returned it. I received an email confirming that they had received the phone, but my bill has continued to include installment charges.

How to cancel

I speak chinese, and just so happened this number called me and claim that he calls from AT&T. Here's what happened: The guy asked if I opened an account with AT&T on 6/5/2023 @10:28am (Beijing time) at Hunan, Changsha Huanghua Airport (an airport in china). He said the AT&T number wa

I was billed nearly $300$ for a device that was packaged carefully and shipped out with both sides of the glass unbroken, but when they received it, they claimed the back glass was shattered. I have been in contact with USPS, and they said that the package was given to a 3rd party agent with whom th

I hate AT&T. I have been trying to remove 2 lines for at least 2 years and they never do it why?