Wireless Account & Billing

I’ve had nextup since it started in 2013. I have NEVER traded in a phone to get a new one. I have NEVER had to “pay off” a phone. I’ve usually gone beyond the 12 month mark typically around 2 yrs and gotten a new phone when either my son or husband broke their phone. Apparently they changed this in

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I am on the ACP program and have been for a while. I was told that I could transfer my number to a new network carrier and still get the benefits. Well this crap they switched me over to is horrible I have no service at all no where I go and that is with Qlink that is on the T-mobile network and it

In the last month I have been going back and fourth with AT&Ts customer services reps. Every time I try to place an order it say “ you have an outstanding balance please contact us “ when I call them they tell me I do not have a balance . After some digging around they told me I have a uverse ac

No one is willing to help me transfer the account

I brought my own device a iPhone 12 that was already locked to ATT previously when I got it. My girlfriend got a new phone in her name and I went on the account with my device I brought. Things happened and she let the bill get to an unreasonable amount, now the account is 1,400 past due as I could

Yeah I have had this wireless unlimited plan since July and the woman at the at and t store told me if I did auto pay I would pay $80 instead of the $100 or so and every month these grease balls at at and t have charged me the $100 for my bill? Why is that? The customer service robots are useless an

ok, so I subscribed to an ATT plan for 25 dollars per line at Costco. It's a deal for 2 iPhone 15 pluses. There are 2 lines right now at 50 dollars per month. And I want to add another line to my plan. Will it cost 75 dollars per month? Or will something be different from 75 dollars per month? More

Is there anyway to get my remaining balance of $29.45 back? The card just expired the end of May 2024.

Went in to get my wife switched over from Verizon to AT&T. Was told that she could switch that day and get a new hone upgrade since that was the main reason for us switching.  Her phone was broken and not working correctly.  They told me that I could upgrade too.  Went ahead and