Wireless Account & Billing

I filed a warranty claim for my device. I received the replacement and shipped the defective device back. After About 2 months the defective device came back to me. I called in to inquire about the device being returned and after being passed around like a collection plate I spoke with someone who t

I used Asurion insurance to get a new phone back in June. They shipped me the new phone and gave me a box and return label to ship back my broken phone. I dropped off my broken phone package at USPS and they gave me a receipt. 4 months later in October, I get a $350 bill from AT&T because they s

Att updates say my phone was delivered today. But it's not here. I have reported to the police and to ATT.  What can I expect to happen and in what timeframe?

I need to access a bill from October 2021 but I've been only able to access the last 16 months online. I tried calling, waited more than an hour on the phone, and left with empty hands. How can I have access to this bill?

Casey the manager at AT&T in Yarmouth is so knowledgeable and helpful. Always helps with a smile!

We upgraded our phones due to AT&T advertising - "Upgrade your phone for Free if it is paid off". Sugar Land, TX Store did this but did not tell us about all the Fees involved: Upgrade Fee, Installment amount that they said we would get back later., etc. This first Bill went up $98, instead of g

I am no longer an AT&T user but still i receive calls almost daily. I received two yesterday and decided to ignore them since I am no longer on this plan and now do my business with Verizon. What I don’t find funny, smart, or entertaining is the fact that your company decided it was a good idea

My family is on the Next Up plans, so we routinely upgrade our phones and have been ATT Customers for many years. We upgraded (2) eligible lines and received our phone in Oct. 2022. After receiving the (2) new Iphone 14 pro max phones, we immediately sent back the (2) old Iphone 12 pro max via US

I have never written a bad review in my life, but I have to this time. Because bad customer service is an understatement. I have been with AT&T for over 10 years, and I am now deciding to leave. I have never had such a frustrating experience before. Not that AT&T is going to care because they are a

I just typed a long review and this system dumped it.  1. They do not hold themselves accountable for screw ups. It cost me hundreds of dollars because when sales rep sell you things or the stores, they do it to get their kick backs. If they did something dishonest that even cause your service to no