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Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
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Phone issues, poor customer service

My husband has been an at&t customer for 20+ years. Since the breach in February pur phones have been off, his more than mine. After months of his phone randomly being unable to call out or receive call and texts at times as well, he finally decided to call at&t. We have a toddler with a dis

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FRAUDULENT PRACTICES WITH TRADE IN

They took my trade in phones and NEVER GAVE ME CREDIT. I was fine with tmobile. Att approached me with a “special offer” bc we were internet clients. It has almost a year and never got my credit for THREE PHONES!! I am going to the news and I am going to better business bureau.

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Official Solution

Transfer service to my new iPad- old one turned in and gone

I go to cellular data settings and hit transfer service plan to new iPad that I received under warranty. It says to place iPads together. The old one was turned in last week. How do I transfer the eSIM? Thank you

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I cancelled my Bestbuy order but AT&T installment still shows on my account.

​​On 03/03/2023 I placed an order on Bestbuy via app for an iPad Pro 256 GB space gray with AT&T service. I canceled the order before  picking up the iPad. I received an email saying that the item was canceled and that we needed to contact AT&T to terminate the service. I didn’t call b

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Confused about upcoming price increase on my unlimited plan

I received a letter saying my plan was increasing $10/month with newly included 75GB of high speed data and 30GB of "hotspot" data. What I don't understand is the following: 1. Will I still get my military discount or is it going away? 2. How do I use this "hotspot" data? I see that AT&T is

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international day pass

Just wondering if my international day pass covers me receiving and making facetime calls on cellular data without wifi? I don’t want to be charged.

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Sender asked for phone to be sent back

I ordered 2 phones online ups delivers today just to tell me I can't get them that at&t has asked them to return to sender. I paid over 100.00 so where's my money

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Official Solution

It is illegal for ATT to force you to pay with bank account. Check it the FCC

Don’t you see the Controlling nature of this? Give Away your privacy. Or pay more to be free

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Phone bill

I payed my phone bill and it’s saying I haven’t and my bill is 500 something I can not afford to pay that at all and I been paying 100 something for my phone when it was supposed to be around 80 I’ve been paying a Apple Watch that was supposed to come free with my promotion. I was told credit was go

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Official Solution

Spouse Died - Need to Change Account to Surviving Spouse's Name

Hello, My elderly aunt requires assistance.  Her husband had an ATT mobile account/number that she has continued to use/pay for since he passed away.  However, when she had an issue about a double payment - they refused to speak with her about the account because it was not in her name. &

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