Wireless Account & Billing

I could have sworn when I traded my old Samsung in for a new one last year it was while they were running a promotion where you could turn in any Samsung and receive a free upgraded one. Come to find out I've been paying installment fees this whole time, and the trade in value on the confirmation e-

I see this is a common issue where AT&T is ripping everyone off making promises on credits for phone. I go into the store every month (It has been 10 MONTHS since I traded in my device).  I returned the phone to the store--they sent it to AT&T and it was received.  All is in order

AT&T is an awful provider, terrible customer service, and will never go back to them. They have over charged us time after time, scammed us into buying a watch and were dishonest about the entire cost. I would highly recommend switching providers and not give them the time of day.

In October of 2023, I used a promotion to bundle new AT&T Fiber service, turn in eligible iPhones to upgrade for free to a more current iPhone and leave Verizon and go to AT&T. Additionally, I would not have to pay any initial sign on (new customer) fees. I also qualify for FirstNet. I have

I am not able to get access to the app, it keeps bringing up an old email and I do not have the password to it

I want to change my carrier, and cancel my AT&T account. I have been for many months on the Next Up program, but never upgraded my phone. I should have something like $150 credit for having paid $5 every month for about 30 months. Is there a way to get that money back somehow? Could you please

In January 2024 AT&T was running the "the Samsung Galaxy S24 series on us, guaranteed with Galaxy phone trade-in. Any year, any condition. The promo clearly stated Any Galaxy S, Note, Z Any Year Any Condition. Seeing this, I traded in two of my older Samsung Galaxy phones which I used to upg

For the past few months I've been getting monthly account emails (e.g. bill pay reminders, some marketing emails, etc.) for a totally different account that is not my account. It has a different number, different name, different plan, etc. Most notably the emails are in Spanish whereas my account is

Going through divorce and want to know if we are able to switch to individual prepaid accounts?

I am currently a little over a month out from separating from the military, we are currently stationed overseas in Yokota Japan. I was currious if we can set up a phone plan for my wife and I so that when we and in America we will have phone plans set up and ready to go. Any help would be super help