Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
Ask a question

Latest conversations

View More

(62078)
IMO REQUEST

Trying to add my wireless number to IMO for discount.  I review an endless beachball after entering info

Questions

5.7K

4

0

Accepted Solution

Cancel Plan due to Death of a Loved One

I have tried to contact customer support to cancel my uncle's plan since he is deceased.  I could never get through to a person since your automated system required a pin number which I do not have.  Please tell me what I need to do to cancel his account? Ingrid [email scrubbed]

Questions

44

5

0

review

Absolute worse customer service. On the phone with them for almost 4 hours. They finally identified that I have been overcharged since January.  They credited over $300 back to my account but wouldn’t  reconnect my phone stating that they can’t reconnect until the overdue balance is ba

Questions

49

10

0

Fraud when I already have account

I have a wireless account and two internet accounts with ATT. I tried to add two lines for my daughter and grandson, and ATT flagged it as fraud after I did everything they asked. This is very concerning, and I wonder if I should stay with ATT. I pay for it, especially when I can't make an order on

Questions

20

1

0

does accidentally tapping on activating a E SIM Card on your phone will that cost anything?

well today i accidentally tapped on activating an E Sim card accidentally and i wanted to know if i get charged for this? i am currently wanted to know this. i actually never did to change my phone number or anything like that so i would like to know if i could get any charges for this the phone num

Questions

43

20

0

Accepted Solution

Official Solution

Jan 2021 Phone records

I need to order phone records for (Edited to remove personal information) for the date Jan -Feb

Questions

12

1

0

Accepted Solution

Official Solution

Got a call, offering discounts and upgrade to retain loyal customers

Feeling a little foolish, hopefully I wasn’t scammed. Received a call unknown number with a speech about retaining customers that are loyal because they’ve lost a lot of customers. Every interaction I had with the person on the phone seemed legitimate as the texts that I was sent came from AT&T

Questions

1K

12

0

Accepted Solution

Official Solution

Fraud?

I received a letter in the mail that says it's from AT&T regarding a "Notice of Data Breach." Did AT&T send this?

Questions

23

1

0

AT&T first responder to First Net deceiving scam.

I was only with a family plan with AT&T. I went in a couple months ago to get a new phone and they said being a first responder I would save money joining First Net. I was talked into it and she said she has to put in a tablet and a watch but they will be off the bill in up to 3 months. I said I

Questions

1.9K

16

Checking if International Day Pass has been triggered

ATT has good tools for checking data, talk, and text usage during the month/current billing period, but I don't see any way to check if any of the numbers on my account have triggered International Day Pass during the current billing period.  One of my kids is traveling and she has a local eSI

Questions

62

7

0

Be the first to reply

(1)

Trending Accepted Solutions

(9)

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.