Wireless Account & Billing

I requested copies of older billing statements when I called in July 2023. I gave the AT&T representative the dates of the statements that I needed.  AT&T sent me all of the statements that I could already access online on my own which I already had.  AT&T charged me $150.00 f

My son is on disability. His girlfriend lost her job she had the phones put in his name. They told him it was cheaper to have two extra phones. Which are still in the box. He was mislead all the way. It was suppose to be around two hundred and turned out to be three. Disability does not pay enough f

I need instructions on how to cancel an ATT wireless account for an incapacitated individual who is living in a memory care facility and no longer uses the device.  There is an acting power of attorney for this individual but the 4 digit code to access the account has been lost and the individu

Hi There I am writing this from overseas moving into US, Stillwater Oklahoma. We need a mobile plan with sim card. what are the plans available for a single line  how to get this. Any shop in Stillwater OK, to collect the card and set the account What is the nett monthly payment and how will s

Looking for info on the best way to file a complaint against an ATT store employee who lied to me multiple times about the specifications of the plan he was selling my small business account. I suspected he was lying to me, and confirmed my suspicions when speaking to a manager on a subsequent visit

I cancelled my att plan on the 20th of May and was assured by the employee that no further payments would take place. My line was removed from the account holder and I have STILL been charged nearly 100 dollars for the international plan on the 22nd of June. Simply disgusting to see att take advanta

New customer that switched 7 lines from verizon and I am now looking at a $1,563 incorrect charge in a few days. In short.... 1. Brand new phone and brand new customer, phone was a lemon and didn’t work. Called att and although I was within the 30 day warranty a new phone was shipped to me as an “u

I sent in my old defective iPhone 13 on April 17, I got upgraded to a 14 in store , I got a shipping label from asurion via email, but no box.. went to a Dropbox, put the iPhone (in a package I purchased myself ) with the correct shipping label on it , and off it went.. 2 months later a 180 dollar

Not a question, more like a warning to anyone reading this: I transferred my numbers away from AT&T to T-Mobile on the first day of the billing cycle and AT&T charged me for the full month's charges ($127.35), citing an AT&T billing policy that there is no pro rata of charges when ther

How do I Request “detailed billing reprints” as far back as possible for a account closed in 2020? I need to do this via email and preferably not by phone. can I receive a electronic record of the reprints? Can I just pay the $5 a month $60 for a year and receive them via email.