Wireless Account & Billing

I have read in past threads, as well as confirming with an online Chat representative this morning, that Payment Confirmation texts with AT&T cannot be turned off. This month it came in at 6:30am, waking me up. Last month it came in at 3:30am, waking me up.There is NO NEED to text me when my aut

Hello,After being an ATT phone customer for 10+ years, circumstances have made it that I need a new carrier. I did not know that my phone needed to be active in order to port my number. Can you help me with this? Thank you

I transferred my family’s plan to my name to get the IMO discount. However, my brother’s Elite plan has been replaced with the Premium plan. How do I switch it back?

Since I've searched for over an hour on the website with no answer, I've come here. I recently signed up for the base unlimited plan, with my own unlocked device. I cannot find ANYTHING in my account about early termination fees. How do I know whether I'm in a "contact" and am subject to ETFs? Or ar

Hi, I have an AT&T debit card for overpayment refund, but it's a card I just found when moving. I don't remember if it's been activated and/or used.  Is it possible to get it reissued? Thanks, Cheri F

I've been having issues with them since September of 2023. I have returned a phone which still shows on my phone bill for not being returned even though it's been verified that they have the phone and now they cut my phone off because I couldn't pay my phone bill because of the outstanding balance f

Every time I try to log into my account, I've been a customer for over 4 years now, it makes me re-register my email and my devices even though it recognizes my username and phone number as an established account? Is anyone else having these issues? I was able to log in last week online and through

I recently changed my phone number to prevent my old phone number from being used on those reverse-phone lookup websites to find my address and other personal information, as someone unstable I know has it. How long does it take for my old phone number to get recycled and different information linke

Travelled outside the country and I made sure I turned off my cellular data and all apps on cellular data was turned off as well. Roaming was turned off before I left in US. I got to the foreign airport and of course turned my phone on to connect to wifi at the airport. When i came back in the US I

I switched my mobile business plan from AT&T to Verizon in June of 2017. Without going into specifics, I can say that AT&T definitely continued billing me for service even though I no longer was a customer. I paid the bills simply because of their threats to turn me over to collections. I spend hour

My son is on disability. His girlfriend lost her job she had the phones put in his name. They told him it was cheaper to have two extra phones. Which are still in the box. He was mislead all the way. It was suppose to be around two hundred and turned out to be three. Disability does not pay enough f

I transferred my family’s plan to my name to get the IMO discount. However, my brother’s Elite plan has been replaced with the Premium plan. How do I switch it back?

Hi, I have an AT&T debit card for overpayment refund, but it's a card I just found when moving. I don't remember if it's been activated and/or used.  Is it possible to get it reissued? Thanks, Cheri F

I go to cellular data settings and hit transfer service plan to new iPad that I received under warranty. It says to place iPads together. The old one was turned in last week. How do I transfer the eSIM? Thank you