Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
AT&T Fiber Ordering

AT&T Fiber Ordering

Learn how to order Internet with AT&T Fiber.

2.1K

Ask a question

Pinned posts

(0)
No conversations found!
(2038)

Closed

Fiber not in my area

There used to be signs up down the road from my house for att fiber yet the only internet option for my area is comcast which i hate but i want the 5gig fiber internet for my house and i cant because att never ran the lines and they need to i live in west monroe,la

Questions

262

3

Customer Service Rep Complaint

How do a file a complaint against a representative that was unprofessional when I called to disconnect my internet service? I recently signed up for internet service but it appears I was a victim of bait and switch. Two people during the sign up and installation process told me the monthly cost exc

Questions

38

1

0

Accepted Solution

Official Solution

Closed

Fiber for non-profit

Hi, we have an animal rescue and therapy non profit located on a ranch in California. There is commercial fiber in front of the property and we’d like to get service. Is there an economical solution? We’ve been quoted high business rates that are very high.

Questions

454

6

AT&T dug up my back yard for fiber months ago, website still says it's not available

AT&T came in earlier this year (spring?) and dug up my back yard to lay down fiber. Months later, the website still says fiber is not available at my address.  What's going on?

Questions

59

4

0

Closed

ATT Fiber is installed across the street how do I request fiber at my location?

I'm sure this has been asked but just wanted to make sure I covered every angle. The house across the street just had fiber internet installed.  And my house exactly one digit off is not showing on the fiber map.  What can I do to have this service installed or request they take a closer

Questions

670

3

Is this possible for them to even know or they just jerking my chain?

It's what this person saying even possible I've had people on the phone and tell me these things to I don't understand the business strategy behind it? Besides irritated customers...

Questions

91

5

0

No rewards card

I’ve called got transferred to many different people, no help on phone for hours, seems to be a ru around, no help for. 9 months. I may go back to old provider. 

Questions

30

2

0

When is this going to be available in Chicago burbs????

Anybody have any idea when ATT is finally going to offer their fiber internet in the Chicago burbs??? Overall, what I have from them is ok...but, it's kind of funny I have (75) internet when (1000) should be available....really want to see the difference it makes on Fortnite and more! LOL

Questions

215

6

0

Website will not allow upgrading to fiber

Hi all, I'm trying to upgrade my internet service to fiber online and am getting very frustrated. I received an upgrade-or-else-be-disconnected letter and email that provide a website to visit to change plans. However, that URL merely steers me, after logging in, to my account summary page. I canno

Questions

92

3

0

300 reward card is a scam

Don’t fall for the gift card scam. You won’t get one!! that’s just part of the story. Still haven’t rectified one Direct Tv streaming device. One of the five I ordered doesn’t work. Signed up for ATT fiber.  Installer hooked me up to the old internet ( the one that showed up—your first one wo

Questions

132

5

0

Be the first to reply

(0)
No conversations found!

Trending Accepted Solutions

(0)
No conversations found!

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.