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Active Armor Internet Security never activates

I have been trying to activate the Internet Security Active Armor feature. But it never activates, have been on calls and chats for hours with multiple agents but no one is able to make this work for me.

Questions

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Unable to log into my cell service Verizon account

I am unable to sign into my Verizon account (my cell is through them. Want to watch my bill) while connected to my AT&T WiFi. This is the only site that gives an error message on. I can get in to my Verizon login if I am NOT connected to AT&t. We have had this issue since last May switching

Questions

76

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Multiple connections showing up on router being setup (with no ethernet cables leading from it)

Greetings. While I was on phone setting the new modem up, (did not go thru the SHM), and eventually when I got my wifi up, the following was the list of devices on my homenetwork. The one device on the wifi is mine. These should not be my devices. minipc-1 is certainly not mine.

Questions

40

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Network Attack Blocked

Today I received two alarms from Smart Home Manager saying it blocked two network attacks. The IPs is blocked were 80.66.66.145 and 185.242.226.49. It says “We blocked a scanning attack and recommends I create a unique password. These two attacks come a day after ATT made a change in the IP Passthr

Questions

132

1

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Wrong balance on my account

Hello, I started my internet service from this Jan. 15. When I was applying for the service, the agent asked me to make a payment of $100 and said it will be used to pay my future bills. At the moment, I can see there was $100 on my balance from the app. My bill is $60.24 per month which is less tha

Questions

68

4

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Closed

Why do we keep disconnecting?

We went to a Fiber connection not too long ago- and we've been having trouble ever since. The connection drops often, both on the desktop directly connected to the gateway, and on our house-wide wifi network. We rely on these connections for using our doorbell, furnace thermostat, and a bunch

Questions

1.7K

7

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Official Solution

employee discount

I have been transferred to many reps trying to setup my internet with my employee discount. The HR website says to call xxx-xxx-xxxx. But everyone keeps giving me the run around. How do I get this employee benefit applied to my wifi?? (Edited)

Questions

286

5

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Add security exception to a URL

One of the sites seems to be blocked by my ISP. I need to add an URL to the security exception list. What I need to do. I have ATT fiber

Questions

421

6

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Accepted Solution

Official Solution

Why can't we get service restored in west park

Internet and landline have been down since Monday around 3pm in West Park. Can't get any information

Questions

39

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Active Armor turns off 'on its own'.

AT&T recommends that we turn on Active Armor. But, it turns off 'randomly'. I checked my SHM this morning, and found Active Armor OFF. When it had been ON the last time I had checked. Calling customer support to find out why gave me a lame assurance that its turning off is not a cau

Questions

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