AT&T Fiber Account

I was asked to re-certify for my ACP Program with AT&T back in December which I did and applied. I have confirmed with ACP and have in writing that I was already receiving ACP benefits with my new application for AT&T. Fast forward I am charged the original price and no benefits. I assumed i

Every time I see an AT&T truck in my neighborhood, I know I will have interruption with my internet fiber service. My internet has been out since April 14, 2024. What number should I call to get a real person talking to me? I have been using AT&T SmartHome Manager app to check my outage stat

My property was damaged by ATT August 2022. I have had many Report/Ticket numbers given to me but ATT never calls me back or fixes the damage.  The last Ticket number of PK4Z9V23 was given to me on 5/10/23.  Again, no response.  I called Customer Service for roughly the fifteenth tim

Hello, We have about 100 circuits with AT&T. An aggregator that our company is involved with suggested that we switch out our AT&T Circuits and go with a service company they work with - ACC.  It turns out that ACC is a wholesale marketer of AT&T Services. We prefer working with

Does AT&T Send out technicians on billable calls?We have an installation that is over 90 days old. It was not connected to our Main Distribution Frame in the building we occupy. We would prefer to have AT&T make the extension but our 'Aggregator' is saying that AT&T is refusing to assi

On February 6, 2024, I was promised a $100 reward. After following up THREE Times already, NOTHING has happened!!! VERY frustrating. Seems like I am getting the runaround. I need to escalate this to management! How can I do this. I have been calling the escalation number listed, but NO HELP!!!!!

Hello I cannot log into my AT&T account on smart home manager app. It says to use a different ID or link. I cannot access the app at all.

When I log into my ATT Internet account via a browser, it says my Internet 1000 monthly bill should be $80 (after paperless and autopay discounts) But I am being billed $85 each month I called in and the rep said the plan cost is $90, which comes to $85 But this is not what it says online Is there a

How can I tell if I've been assigned a static IP address? Having trouble with our VoIP system and tech support guy wants me to find (get?) a static IP address from ATT.   Supposed to help solve a double NAT issue and Bridge Mode/ IP Passthrough. 

Since I switched to AT&T Fiber, every time I use Google Meet With a Samsung device or even FaceTime with an iPhone I get distorted voice lagging in all areas of my house. My wife's iPhone ( newer generation) does not have the same problem.