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Wearables

Wearables

Learn how to use and troubleshoot your wearable devices.

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ERROR EDS4018 and your support wait times are unacceptable

been trying for two days to get this resolved. Two days ago your support tech said it was a communication issue between apple and ATT.  Now i get this error and cannot get any of you on the phone. ERROR oops! you appear to have more than one plan for your watch.  Call 800.331.0500

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Apple Watch SE - EDS4018

I'm trying to use my phone to manage my son's Apple Watch using the family members features on Apple Watch SE. I'm able to connect to the watch however I'm unable to setup cellular on my son's watch. AT&T always redirects to the error page EDS4018

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Help setting up a kids Apple Watch

Hi, I'm trying to set up an Apple Watch SE for my son. I've set up a cellular plan for the watch, but he doesn't have a phone with a cellular plan, so I am setting up through mine as a family member. I've spent hours on the phone to AT&T and been into their stores but still can't get it set up.

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526

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Apple Watch won't connect to cellular plan: "You appear to have more than one plan for your watch"

My Apple Watch Won't Connect to Cellular. Every time I try to set upu the celular plan it tells me "Oops! You appear to have more than one plan for your watch".  I have tried several times to reset the watch completely, and "refresh" my signal and connect my watch to cellular to no avail using

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Iwatch help

I added a new line, which was a new Iwatch. I bought it for my husband who has service through metro. Will he be able to use the watch without being on AT&T cell service? I was only given the option for unlimited for wearable which I don’t even understand that. I just want to know if my husband

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222

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Esim not found

Suddenly phone is useless. Error message stating no sim Found. Had esim and worked fine until this week

Questions

82

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Always SOS at home

My home address is an apartment located at 41043. Even though it is an apartment, there is no phone call. Until two weeks ago, there were two spaces, but now it is always in SOS mode. I have signed up for three routes with my two children, but I can't use any phones. I don't understand this situatio

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40

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Official Solution

Suspended Line for Apple Watch

Hi - I suspended the line for my Apple Watch because I'm no longer using the watch on a daily basis. I want to confirm that I will no longer be charged the additional $10/month for the Apple Watch line. Can you help?

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277

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watch stuck on pending line and wont activate

when i try to activate my samsung watch it says the plan has not been activated. when trying to activate the line from my account it says its already active.

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20

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Using Pixel or Samsung Watch WITHOUT NumberSync

I'm trying to setup a Pixel Watch for my daughter but AT&T won't allow me to set it up without NumberSync being turned on which defeats the purpose. I don't want her calls being forwarded to my phone, but she's not ready for a phone. AT&T swears that the device can be used on their network w

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