Wireless Account & Billing

We got a new phone and service plan with ATT in 2022. only had it for 1 month and had to cancel it.  ATT cancelled it on 12/12/22 and they would not let us return it.  They made us pay $291.65 to cancel the contract and pay off the phone.  We thought we would re-establish it at some

I upgraded a phone on one of my 5 lines. I upgraded with a trade in credit for my old iPhone. The user of that line doesn’t like the new phone so I want to transfer my eSIM from my line to the new phone and use it. She will continue using her old phone. But her line won’t be cancelled. When talking

I called in to get bills from 2019 & 2020. They told me they couldn’t do it that the only available was what I see on the website. I’m sure there is a way as it’s done with a court order all the time

I decided to upgrade devices based on the current offer. I went into a store and the manager quoted new rate. A sales associate began to process the order. I asked after the sale was completed to confirm the mgr’s price. She said the mgr would have to do so and she left. I asked to have the mgr cal

My wife and I just joined ATT. However, we joined separately and have two different accounts. I was told we can combine our billing by transferring of billing responsibility after 30 days. I am wondering whether this will affect the trade in credit on our device? Say if I have a trade in credit, wi

On November 25th, my mom and I bought a Samsung Galaxy S23+ at an AT&T store. We paid a sales tax of $82.50 and had it shipped to our home because the phone wasn’t in stock at the store. We called the AT&T customer service center because it was stolen while being delivered. The agent said he

TWO DAYS of trying .... still unable to reach a rep to cancel my multiple line Wireless Business account. Wait times are 60-90 minutes. When a rep actually answers, I am told they either do not have the "screen" necessary to cancel or that I need to speak with another department. As I am writing, I

Yesterday I received amazing support at the Broadcasting Square store in Wyomissing PA! There was a difficult billing situation to be handled, and even though they were busy, my problem was given priority and above and beyond service! Apologies for the misspelling, but Laquisha was simply tremendous

I have prepaid plan. My new husband has a family plan that he would like to add me to. Would I be able to keep the same phone number.

I (unknowingly)had next up and paid for 22 months out of 36. I went to trade in and upgrade to iPhone 15 pro-max. I had to pay off my iPhone 13 Pro first ($566). I got $1000 off for my trade in. When I noticed their mistake, I went back to tell them I had paid for the next up all those months, so sh