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Wireless Account & Billing

Wireless Account & Billing

All of your wireless account questions and concerns - asked and answered.
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How do I delete two old AT&T User ID/logins from years ago?

I have two AT&T User ID's from years ago and I am still able to login to both of them and would like to have them deleted. Is that possible and is there any way to do it or have someone help me with it?

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26

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0

Accepted Solution

Official Solution

Roaming in Canada

I turned on my roaming options and will i be billed with charges and international calls as well? I called att and they told me i will not be charged. Is this true?

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185

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Tax exemption

I’m trying to request refunds for taxes paid at a retail store. My husband and I have both tried multiple times at art.com/taxexempt.

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2.1K

12

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Accepted Solution

Awaiting Tax refund on returned phones

First of all I was sold on a lie on upgrading my phones. I was assured there was not contract on the phones and my bill wouldn’t change and the phones were absolute free. When I saw the contact my bill would have gone up and there was a 36 month on the phone. When I returned the phones unopened as I

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49

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New Account after Transfer of Billing!

Hi! I have kind of an odd situation. I want to transfer billing responsibility for my phone line from my dad's account to a new one of my own. I believe I've successfully transferred billing responsibility as my line is no longer showing on my dad's account. I am, though, having trouble creating a n

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45

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AT&T employee committing fraud?

We made a recent purchase of two iPhones. The AT&T rep in the store provided false information about the promotion and sold us an iPad that was supposed to cost us $1/month. I don't know if the rep lied or was incompetent but the impact is the same. Additionally, they added items to our account

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44

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Accepted Solution

Official Solution

Removing an Account Affiliated with Our Account

When we recently added a new line to our plan, we were told that there was an account associated with ours of someone we don't know. I haven't been able to get to the right person or department in ATT to get this removed.  

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129

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Accepted Solution

Official Solution

What happens to account and phone records after the account has been closed?

I have paid in full to close my AT&T account not long ago. I need to obtain some phone records/calls/texts made in previous year. Am I able to retrieve my phone records even if I closed down my account?

Questions

6.9K

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No loyalty from AT&T? No loyalty from me any longer!!

Just want to put this out there that AT&T loyalty to its long standing customers is a complete joke!! I have been with AT&T for 25-30 yrs. Have never jumped ship to another wireless provider and have paid my bills on time. I called and got what was supposed to be their retention department,

Questions

41

2

50% off past billing offer (leniency offer) sent this morning to have my service reconnected but collections couldn't apply the offer!!

After receiving an email at 6:38am Email stating : (COPY & PASTED)  I called the department of collections as stated in the email to be told that the offer is not available for me and that there's nothing they could do. Why wouldn't they be able to honor an offer that was sent to me by th

Questions

40

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