‎Wireless Account & Billing | Page 11

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Topics (4)

Latest conversations

Accepted Solution

Official Solution

Shared family account

How can I check my bill and messages and how much I have left

Questions

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Online Account Access

28

3

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Missing trade in devices and fake promotions

I sent in my trade in devices this January and I was asked to wait 3 months to get the promotion however after 3 months waiting I was informed my 6 out of 7 devices were never received. I’ve been trying to figure out where my devices are but AT&T hasn’t helped. Additionally, while doing the trad

Questions

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Wireless Account

34

5

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Accepted Solution

Old detailed usage reports

Why can’t anyone at customer service provide detailed usage reports > 16 months old?

Questions

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Wireless Billing

45

12

0

I Want to file a complaint

I have been a customer since the days when it was Cingular wireless I have been overcharged for the last 16 months for insurance and support for $11.99. I already pay for a multi device insurance and support plan therefore my third device should not have had these charges on there I contacted custom

Questions

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Wireless Billing

228

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P sales tax exemption

How do I apply my sales tax exemption to my order?

Questions

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Wireless Billing

16

1

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Why do I have no methods of getting a verification code?

I switched to AT&T over a week ago, and I've been stuck at this screen trying to log in. There are no options to receive my verification code.

Questions

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Wireless Account

34

1

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Accepted Solution

Copies of text activity from two years ago

I?m trying to get copies of text logs that are two years old sent to me. I had this done previously and paid $5 but now when I call they say they are not able to do this? Am I calling the wrong number?

Questions

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Wireless Account

27

3

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Accepted Solution

Official Solution

Upgrade

I am trying to upgrade my devices and it is stating that “something went wrong please call” the issue is that I do not want to call and talk to anyone I want to convenience of being able to handle business online without having to speak to customer service. What is the issue

Questions

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Online Account Access

121

3

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How to Leave a Review?

How do I leave a review for AT&T? I have had the WORST experience with them over the past year.

Questions

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Wireless Account

110

4

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Data Roaming Charges w/ Data Roaming Off.

I've been overseas for four months with Data Roaming turned off the whole time, and yet I continue to get billed for tiny amounts of data roaming every day. Last month it added up to $9.97 in roaming (plus taxes & fees).

Questions

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Wireless Billing

32

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Frequently Asked Questions

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