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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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Wifi speed

Will having a past due bill on my account cause my internet to be basically non existent

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165

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Extra charges on my DSL bill

AT&T over charges me on nearly every single bill for my DSL service. This requires me to call customer service every month & while the customer sevice has always been bad, it seems to be getting worse all the time. I will always have to wait 45 minutes to an hour to reach anyone. When I do f

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Account

so my internet bill is on a separate account from my phone bill and i had no idea. so I can't view my internet bill because i don't know my account number. i only know the last 4 digits. how can i see my account number?

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Closed

SMTP Blocked

I need help getting SMTP opened on our account. Can someone in Customer Care please help me

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92

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Free Internet for Life Stopped Suddenly and representative was really mean about it

I received a letter back in 2018 or 2019 that I qualified for free internet for life. I have maintained my service but just got a bill. The last time I heard ACP was discontinuing I called to make sure that wasn't connected to this program, and was reassured that it was not. I just got a bill today

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How to reach customer retention that is US-based?

The past two times when I call ATT and say 'cancel', I was directed to what they call the 'customer loyalty' department. However, this has been a completely different experience from prior experiences in calling customer loyalty. Sorry to say, but most of the time I am unable to understand their En

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77

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Att customer satisfaction survey

why am I getting daily request to complete currently from att customer satisfaction survey. Also why do they keep rejecting my comments on articles while telling me they do not censor people. Usually rejected for one word their algorithm spots without knowing in the least the context in which the wo

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Make payment arrangements

Want get my social security payment until May23

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Closed

How do I sign out?

Can't find the sign out button, where is it?

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Unable to recertify Att access

My Att access membership seems to have randomly ended and my bill has gone up 30$ which I can no longer afford. I tried to recertify on 5 different browsers, deleted cookies , made smaller file sizes etc all to no avail. How can I fix this?

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uncombine decombine users

Need to uncombine 2 user names & nobody can seem to help me on the phone or in the store. My business and personal accounts are all grouped together & needs to be split out. Need them to be separate log ins, but the ATT people who I have spoken to cant even see the one user name.

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No Confirmation Email after Signing up for AT&T Internet.

Hello, I made a purchase/signed up for 12 month AT&T Internet 300 service with an order number of: "25-719438147496256". But I did not receive an confirmation email afterwards and I am currently unable to create an account or User ID for the internet service. When I try to find my account throug

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