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AT&T Internet Account

AT&T Internet Account

Learn how to manage your Internet service and account.

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Need to set up account so I can change my name an password for my Internet

My account is (Edited to remove personal information)

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Utility Pole Relocation

I purchased a property in Charlotte, NC in August of 2018 and I am building a new home on the property.  There is a utility pole that is impeding my ability to build a garage behind my house and I have not been successful in getting a response from the AT&T engineer; my builder has been trying as we

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AT&T Telephone Pole Relocation

I'm building a new house, and there is an AT&T telephone pole in my new front yard.  How can I go about getting AT&T to relocate that pole?

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Accepted Solution

Discount for parallel services

I have a home and a cottage. I currently have ATT internet at my home.  I would like seasonal internet at my cottage for myself and visitors.  Is there a discount, like the one for multiple services, for having the same service at multiple locations?

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acp and att not accepting lifeline after you say 2 apply

acp ends gotta love the government. everything is via internet these days and they cut us off. i went thru lifeline as instructed before was approved but now att website shows they don't accept it. time 2 look for another internet provider that does take care of the customer. i WAS thinking about ph

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Bill that is paid

My name is Kayla. I paid my bill, why an i getting reported to collections? I need someone to call me

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Refund

I ordered internet service from AT&T and I never received it even though I paid them $100 for the service , they then canceled it on their end talking about I didn’t get a $10 autopay , after they told me my refund would be back in 2-5 business day , here it is the 5th business day now they sayi

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Have been trying for 5 weeks to cancel my internet

Hi folks, Today is January 2 and I have been trying to cancel my AT&T internet since November 29. I have spoken to numerous agents, and spent multiple hours, over both chat and the phone. Each time I was assured by the new agent that they had cancelled my service (I even have a few confirmation

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Outage for 3 days

I’ve had an outage for 3 days. Each day the time AT&T lists as the resolution time comes around and the internet is still down. They’ve pushed it back 5 different times. They even texted me once and told me the issue is resolved only for me to come home and find the internet was still down. This

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billed for service i don't have

i cancelled my extended wi-fi coverage back in December, but i keep getting billed for it every month. i call the 800 support number and have no problem getting the $10 charge refunded on my current bill.  but then next month, the charge shows up again.  what do i have to do to get this c

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uncombine decombine users

Need to uncombine 2 user names & nobody can seem to help me on the phone or in the store. My business and personal accounts are all grouped together & needs to be split out. Need them to be separate log ins, but the ATT people who I have spoken to cant even see the one user name.

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Accepted Solution

No Confirmation Email after Signing up for AT&T Internet.

Hello, I made a purchase/signed up for 12 month AT&T Internet 300 service with an order number of: "25-719438147496256". But I did not receive an confirmation email afterwards and I am currently unable to create an account or User ID for the internet service. When I try to find my account throug

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