Wireless Billing

We upgraded our phones due to AT&T advertising - "Upgrade your phone for Free if it is paid off". Sugar Land, TX Store did this but did not tell us about all the Fees involved: Upgrade Fee, Installment amount that they said we would get back later., etc. This first Bill went up $98, instead of g

My family is on the Next Up plans, so we routinely upgrade our phones and have been ATT Customers for many years. We upgraded (2) eligible lines and received our phone in Oct. 2022. After receiving the (2) new Iphone 14 pro max phones, we immediately sent back the (2) old Iphone 12 pro max via US

Like I described. Sent back 4 phones, have the tracking number. Called and they verified they received the 4 phones. They never started credits on 3 of my lines, and now after calling they now say they cant confirm receipt of the phones. I'm furious because they have STOLEN 3 of my phones and I'm ou

Has anyone else had the issue of sending a phone back to ATT and they “never got it”? They sent me a return label for my trade in and a phone I was exchanging, and ATT never received it. I got an email from them 4 months later saying I would be charged $1200 for the exchanges phone because they didn

I received upgraded iPhones on September 22nd. Using the proved materials (two separate orders with two separate RMAs and boxes) I packaged and returned the old devices by the end of September early October. I retained the USPS receipt for over two months. During this time I received a message from

well today i accidentally tapped on activating an E Sim card accidentally and i wanted to know if i get charged for this? i am currently wanted to know this. i actually never did to change my phone number or anything like that so i would like to know if i could get any charges for this the phone num

I see this is a common issue where AT&T is ripping everyone off making promises on credits for phone. I go into the store every month (It has been 10 MONTHS since I traded in my device).  I returned the phone to the store--they sent it to AT&T and it was received.  All is in order

AT&T is an awful provider, terrible customer service, and will never go back to them. They have over charged us time after time, scammed us into buying a watch and were dishonest about the entire cost. I would highly recommend switching providers and not give them the time of day.

In October of 2023, I used a promotion to bundle new AT&T Fiber service, turn in eligible iPhones to upgrade for free to a more current iPhone and leave Verizon and go to AT&T. Additionally, I would not have to pay any initial sign on (new customer) fees. I also qualify for FirstNet. I have

I want to change my carrier, and cancel my AT&T account. I have been for many months on the Next Up program, but never upgraded my phone. I should have something like $150 credit for having paid $5 every month for about 30 months. Is there a way to get that money back somehow? Could you please