Wireless Billing

I've seen multiple forum posts regarding this topic. I used the return label included in my new phone shipping box to mail back my trade-in via USPS. I dropped this in the USPS secure parcel bin at the local post office after hours, so did not get a receipt. For more than 5 months now and hours of f

I’m going on a cruise soon. If I buy the cruise ship WiFi package (but not the AT&T cruise package), will I still receive pay per use charges if I use my phone at sea (ie connected to the ships WiFi)? 

Our nonprofit organization has been the subject of a scam: someone ordered a phone in our name (delivered to our address) and set up an account without us knowing or approving. Apparently, scammers will then set up a way for you to send the phone back; they receive the phone and we will be charged.

I have good standing/ history, but I cannot make a payment arrangement...why

In the last month I have been going back and fourth with AT&Ts customer services reps. Every time I try to place an order it say “ you have an outstanding balance please contact us “ when I call them they tell me I do not have a balance . After some digging around they told me I have a uverse ac

Yeah I have had this wireless unlimited plan since July and the woman at the at and t store told me if I did auto pay I would pay $80 instead of the $100 or so and every month these grease balls at at and t have charged me the $100 for my bill? Why is that? The customer service robots are useless an

ok, so I subscribed to an ATT plan for 25 dollars per line at Costco. It's a deal for 2 iPhone 15 pluses. There are 2 lines right now at 50 dollars per month. And I want to add another line to my plan. Will it cost 75 dollars per month? Or will something be different from 75 dollars per month? More

I am writing to share my experience and seek assistance with an issue I encountered with AT&T. In March 2024, I called AT&T after seeing a promotion for the iPhone 15 Pro Max at $5.56/month. The customer service representative assured me I qualified for this deal if I traded in my iPhone 12

Hello, I have not been getting support on missing device. It was returned through att shipping label and the status says delivered. But the device charges are not removed and is now with collection agency. This is too bad and not getting support through call with customer support. What is the way o

Two months ago, I traded in two iPhone 12 Pro Max units for new iPhone 15 Pro Max models. I returned both iPhone 12 Pro Max units in one box with the return label attached. However, I was informed that only one of the two phones had been processed for return. The other one has not been processed yet