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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

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How to cancel

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Help! Billed for damaged device that was not broken!

I was billed nearly $300$ for a device that was packaged carefully and shipped out with both sides of the glass unbroken, but when they received it, they claimed the back glass was shattered. I have been in contact with USPS, and they said that the package was given to a 3rd party agent with whom th

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Removing a line is way too difficult. I have been paying for lines that have not been active for years?

I hate AT&T. I have been trying to remove 2 lines for at least 2 years and they never do it why?

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AT&T Not Honoring Trade-Ins/Free Phone Promotions

This thread is to continue the discussion on the closed thread regarding "free phone" promotions and trouble getting those promotions honored (https://forums.att.com/conversations/wireless-billing/att-not-honoring-promotions/60306ec6fd06b771a28b30de?commentId=60a4420e8c74ef3172539d58) Several AT&

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iPad service

If I suspend a device service do I still have to pay for the service even if it’s suspended

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ERRONEOUS CHARGE

May 1st, 2023 AT&TPO Box 2171Southgate, MI 48195 To whom it may concern: As instructed by one of your customer service reps, I am writing regarding an ongoing issue with a bill for account # 5XXXXXXXXX1. While visiting my local Target store back in November of 2022, I was given the opp

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Traveling to Spain

What is the most cost effective plan to use AT&T for international travel?  Will be going to Spain/France for upto  6 weeks.  Do I buy a burner phone?  Buy a new SIM card?  Just need some budgeting guidance as i plan to use text, phone and google maps daily.

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May I ask where the entrance to this interface is

May I ask where the entrance to this interface is

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Autopay and Paperless Discount

I've got four lines on my wireless account. I'll be deleting one line because the user passed away.  That leaves three lines.  Currently, I do not have autopay, and I log on each month to manually pay my bill with my credit card.  (I've always wanted to review my bill before it gets

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Email offer to knock 50% off of bill up to $250.

I just got out of the hospital after being in there for two months due to congestive heart failure, I have a balance that built up on my account due to the fact that I wasn?t working and so my bill kind of built up overtime. I got an email offer for 50% off of charges on June 6th, 2024. Dan and they

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At&t is by far the worst company I have ever done business with

I've been having issues with them since September of 2023. I have returned a phone which still shows on my phone bill for not being returned even though it's been verified that they have the phone and now they cut my phone off because I couldn't pay my phone bill because of the outstanding balance f

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AT&T Unlimited Advanced

I transferred my family’s plan to my name to get the IMO discount. However, my brother’s Elite plan has been replaced with the Premium plan. How do I switch it back?

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Expired Refund Debit Card, don't know if it was activated or used - can I get it reissued?

Hi, I have an AT&T debit card for overpayment refund, but it's a card I just found when moving. I don't remember if it's been activated and/or used.  Is it possible to get it reissued? Thanks, Cheri F

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