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Wireless Billing

Wireless Billing

Learn all about about your wireless bill, usage, and payments.

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AT&T Unlimited Your Way: Premium, (Elite), Extra, and Starter per line cost chart for consumer plans.

Elite: While you can't add Elite anymore, I included information on the differences so you could do calculations on adding lines to your plans. Priority: Premium and Elite are at a higher priority than Extra, Starter, and all other AT&T consumer plans (even fixed data plans). This is not a pub

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Unsure of AT&T Text is possible fraud

My daughter (who is on my plan) received a text from what is believed is AT&T. "AT&T Free Msg: It looks like you no longer have an eligible unlimited plan...." Call 800-331-0500 for more info.Is this legit?

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AT&T Not Honoring "Any Year, Any Condition"

I had a perfectly functioning phone that I had no intent of upgrading in the near future. Until I saw the endless commercials for "Any Year, Any Condition" and saw this as a great opportunity to upgrade an old Galaxy phone for a brand new S23...for free!  Too good to be true?  I guess so.

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Employment Verification

Hello! I recently visited an ATT store and purchased a new phone. During my visit, an employee mentioned that I could receive a monthly discount based on who my employer is. He noted that I would have to provide proof of employment online with a paystub, but unfortunately, I did not receive more det

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Online Bill, texts with @ email to mobile

When looking at my online data usage I see by some incoming texts it shows a small phone with the @ symbol and then states email to mobile. I'm not sure what that or who that would be. It has been happening for a couple of weeks and its about 5-6 in a row within the same second or seconds of each ot

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Wifi calling, free calls to US while abroad? cs rep does not seem to understand and I think Im getting bad info.

I am traveling abroad and from reading the FAQ on WIFI calling It looks like calls to the US are free when traveling abroad: https://www.att.com/features/wifi-calling Calls are billed based on the number you call when in the Domestic Coverage Area (U.S., Puerto Rico, and U.S. Virgin Islands.)• Call

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false trade in charge

March 2024, I called 611 from my wireless phone, Was told that I could trade in my pixel 7 for a pixel 8 pro at NO Charge...... l was at work so I hung up to call that same eve, different AT&T customer service rep... dialed 611.. agent reviewed my account for second time and confirmed I was eli

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signal_05

no internet

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Whatsup

Are messages sent on whatsup going to show on my AT&T bill?

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BILLING

Has anyone else have their discount taken away? without warning, mind you!! They now are charging me 55 a line! I have called the last two nights trying to get this resolved, hung up on twice, and transfered to the loayalty department and was on hold for almost an HOUR!! Spectrum here I come! At&t y

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Old detailed usage reports

Why can’t anyone at customer service provide detailed usage reports > 16 months old?

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At&t is by far the worst company I have ever done business with

I've been having issues with them since September of 2023. I have returned a phone which still shows on my phone bill for not being returned even though it's been verified that they have the phone and now they cut my phone off because I couldn't pay my phone bill because of the outstanding balance f

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AT&T Unlimited Advanced

I transferred my family’s plan to my name to get the IMO discount. However, my brother’s Elite plan has been replaced with the Premium plan. How do I switch it back?

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Expired Refund Debit Card, don't know if it was activated or used - can I get it reissued?

Hi, I have an AT&T debit card for overpayment refund, but it's a card I just found when moving. I don't remember if it's been activated and/or used.  Is it possible to get it reissued? Thanks, Cheri F

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