‎AT&T Internet Account | Page 4 | AT&T Community Forums

AT&T Community Forums

Closed

Internet not working with no clear reason.

I am unable to get my internet working with ATT fiber, but I am told there is no outage and all of my equipment appears to be working - there was no clear cause of the outage - now I am stuck restarting my router/modem over and over again only to have the broadband light flash red continuously. The

Questions

285

3

0

Worried About Credit Score/Possible Cyber Security Issue Uverse/Internet Service Payment

Hi- My long-time ATT Uverse/internet service was shut off by ATT. I was able to reach a real person with ATT to ask what was going on. The ATT representative said service was turned off for nonpayment..that I hadn't paid the bill for SEVERAL MONTHS prior to a May 2nd payment. ATT says I haven't pa

Questions

40

1

0

FIBER INTERNET OUT FOR A WEEK

Our fiber internet has been out for a week, and the entire time the outtage map has said that the estimated time of restoration is 12 to 14 hours. Our business is an emergency service that operates 24/7 and our operations are entirely based online, including our phone system. In the time that your s

Questions

58

2

0

AT&T Not available in my area

I am trying to get AT&T Fiber to my brand new house but they are telling me it's not available in my area but both of my neighbors on my left and right are both using AT&T Fiber. Then I checked the address of the house that is still for sale in my street and it is available for them but not

Questions

35

2

0

B

I've been basically without internet since May 12th

There was a storm May 12th and ever since then the outage has been "fixed" every 2 or 3 days and I may have internet for a couple of hours if I'm lucky. I do NOT understand why the outage can not be permanently fixed on the box at the corner of Hamilton Bridge Road and Spencer field Road in Pace, F

Questions

137

4

0

Closed

Account data leak

ATT had data leak witch means all my information DB/SSN/address/Phone# etc. are on the hands of bad guys. And ATT did nothing for me, so I am preparing to sue ATT.

Questions

40

1

0

G

Incoming emails Bounce Back to Sender

I was on Spectrum using Road Runner email then changed to AT&T with Road Runner email. I am able to send emails but incoming messages bounce back to the sender. I receive the following message: A message was sent to you that was returned to the sender(bounced) because it would have ca

Questions

351

1

0

Customer Serv Rep

Chloe was so wonderful and so very patient with me despite all the issues I was having with my WiFi and account. She helped me so much and hope she gets the best things her way. She made great talk and made all the time it all took seem so small. I hope to be helped by her again when it comes to it.

Questions

32

1

0

software bug in att billing system

Four months ago the usual email "Your AT&T online bill is ready to be viewed" said I owed the usual $60. Clicked the pay now button, logged in, and it said welcome to the new site howdoya like it, my internet bill is $0.00. Tried to pay anyway, there was no way. Customer service said that is the

Questions

77

6

Billing Website Incorrectly Displaying Past Due?

When logging in to set up auto-pay, I noticed red text indicating my May 2024 payment was "past due." I have a receipt from AT&T from when I made my payment for May, and it also has cleared my bank. Further, when I made the payment previously for this bill, the website confirmed I was current an

Questions

34

2

1
2
3
4
5
6
7
8
9
10

Frequently Asked Questions

Expand all

You can get the new iPad Pro and iPad Air now, with an exciting offer for those adding a new line, with the choice of Unlimited Your Way.

Available Now:
• The iPad Pro 13":
Standard Glass | Nano-Texture Glass
• The iPad Pro 11":
Standard Glass | Nano-Texture Glass
• The iPad Air:
iPad Air 13" | iPad Air 11".

Get the latest Apple devices!

Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?

We can help you fine the status of that order, that appointment and more.

Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?

We have all you need to ensure your service is not interrupted.

Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.

Let us help you better protect yourself from scams.

Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.

AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.

The power of AT&T. The freedom of PREPAID.

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.

Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.

Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!